cadeaux naissance, AvenuedesAnges: cadeau de naissance original, coffret corbeilles de naissance, cadeaux pour bébés personnalises, noukies

Frequent Questions

Ordering

How do I cancel or amend my order?

To amend an unpaid order the simplest method is to start the order process from the beginning using your customer number.If you have already paid then you should send us, as soon as possible, an email to:serviceclients@avenuedesanges.com, we will then deal with your concern on a case by case basis.

To cancel an order you must send an email, as soon as possible, to: serviceclients@avenuedesanges.com. Provided no personalisation has been undertaken we will refund and cancel your order.

Can I order a Noukies product that isn’t shown on your site?

We will attempt to satisfy your request depending on the availability of the product.Please contact us via email to know the availability of the product you require.

Preparation of your gift

Personalisation

May I add a personalisation longer than 9 characters?

The online order form only supports 9 characters, should you need more please email us at the following address with details of your requirement: serviceclients@avenuedesanges.com We will, by return, indicate whether we can accommodate your request and any additional costs which might be involved.

Can I add a personal message to my gift?

Avenue des Anges provides you with this option upon validation of your purchases. Your message will be handwritten and sent with your gift. You can also choose to have your gift wrapped. Please send any specific instructions to serviceclients@avenuedesanges.com.

What does the gift look like?

Your gift is carefully wrapped.Bath ware is tied with a ribbon, and baskets are carefully filled.All gifts are sent wrapped in cellophane and finished with a coordinated decoration.

Does the recipient get a copy of the bill?

No, the gift is sent with a delivery slip indicating the products and quantities with no indication of the price paid.This allows them to verify the contents of the package.The name and email address of the sender is also indicated.The bill is always sent by email to the purchaser.There is one exception specific to gifts sent outside the European Union, for which a bill is also included in the package to comply with customs requirements.

Delivery

Will my gift arrive in 24 hours if I use Chronopost or TNT?

Not necessarily, using TNT or Chronopost reduces the delivery time from when your gift leaves our workshops; it does not affect the time to prepare your gift.

For urgent gifts, we will try to speed up the preparation of the gift to the best of ability.You are invited to email us at: urgent@avenuedesanges.com for any urgent orders.

When will I receive my order?

Noukies products and non-personalised gifts are usually shipped in 3 working days or less.Other gifts take up to 5 days.When you order you receive a confirmation by email indicating the likely delivery date.If we expect a longer delay you will be informed by email.

Where is my order ?

You can track your order in our workshops by entering the order number, sent in the confirmation mail, in the box on the home page.

When your gift leaves our workshop you will find the tracking number for the delivery method chosen.You will be able to track the shipping using this number via the website of our delivery partner.

Can I track overseas shipping?

This is possible with TNT, but our other partners only show tracking information within France and DOM-TOMs

What if I’m not satisfied by the gift?

To comply with French Law, you have 7 seven working days to return the items to us, including all packaging and in good condition.However this is not possible for personalised goods or customised items.Please note also that transport and any insurance is at your cost.